Computer services quality varies. Widely. We’re learning not to be surprised. For example, yesterday we repaired a host of computer problems a client had already paid the local Best Buy technicians to fix, but they couldn’t do it (they purportedly blamed the issues on software firewalls and other problems). We solved all the issues. Sometimes these troubles arise [...]

Whenever the power fails–and Louisville seems to have been cursed the past four months with two separate widespread electrical grid failures each extending a week or longer for many utility customers–computer users should take several steps: 1. Unplug all computers, monitors and printers.2. Unplug all networking equipment, modems, CSUs/DSUs and routers.3. Unplug all battery backups [...]